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"If you want all files synced on your device, you should pin the OneDrive folder," says Microsoft. If you find something different with your setup, please reach out to your support contact so we can diagnose the issue.ĭespite its rationale for enforcing Files On-Demand, Microsoft acknowledges that keeping all content locally on devices is "an important scenario for a small set of users," and says the best way to do this is to select Always Keep on This Device to mark content as pinned. With the File Provider platform, these problems have gone away, so application compatibility issues on macOS should be much less likely to occur. Still, there were a few cases where, due to the technology stack we were using on macOS, it made sense for certain users to disable Files On-Demand to preserve compatibility. On macOS, we took a similarly cautious approach, but the application compatibility landscape is quite different and, in some ways, less complex.
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Over time, we've fixed most of these problems.
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When Files On-Demand first shipped on Windows, some applications didn't work well with the way we stored files, or with anti-virus or other security software that was installed.
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Only a very small number of users disable Files On-Demand on both platforms, and there are two main reasons for that. In that time, we've progressed from the feature being opt-in only to being on by default for all users and have closely monitored how many users turn off Files On-Demand. On the question of whether this has introduced a technical reason for why Files On-Demand must always be enabled, Microsoft touts the benefits of OneDrive's new dependency on Apple's File Provider platform, including the resolution of compatibility issues, and how that has factored into its controversial decision to enforce its Files On-Demand feature:įiles On-Demand has been available on Windows since 2017, and on macOS since 2018.
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In an update to its original blog post introducing this aspect of its new "Files On-Demand Experience," Microsoft has now responded to these concerns by explaining that the first version of Files On-Demand is built on several pieces of technology that are now deprecated by Apple in macOS 12.3, currently still in beta.Īpple is deprecating the kernel extensions originally used by OneDrive's syncing features, so the Mac client is now using Apple's File Provider extensions instead.
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Drop-in Canvas Studio sessions take every Monday afternoon in the Irving K Barber Learning Centre.Earlier this week, MacRumors reported on a OneDrive for Mac update that has caused upset among users of the cloud storage service, partly due to alleged bugs it has introduced but mainly because the new version no longer allows users to opt out of its cloud-based Files On-Demand feature, which was previously an optional setting. Learning Technology Hub: All faculty and staff can call, email, or visit the Learning Technology Hub for assistance.UBC Okanagan: If you're teaching at UBC Okanagan, please contact the Centre for Teaching and Learning for assistance.UBC Vancouver: If you're based out of UBC Vancouver and would like support with MS Teams and/or OneDrive, we recommend contacting your faculty's Instructional Support Unit.This site includes links to video resources, Instructor Guide, and more. If you are using MS Teams and/or OneDrive for the first time, please check out the Get started Portal – Microsoft Teams for Instructors.Or contact your local faculty IT help deskįaculty of Medicine: Contact the MedIT Service Desk by calling 1.877.266.0666 (option 1 for MS OneDrive and option 2 for MS Teams), or emailing Supportīelow are resources available to instructors that would like to use MS Teams and/or OneDrive for their courses:.UBC Vancouver: IT Service Centre (ITSC).Click on Get Started icon and select "Using OneDrive at UBC"įaculty, Students and Staff can contact the following groups for technical support.
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If the application is not found, please download OneDrive from the Software Centre.
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Sign in using your email and CWL password.Once you meet the service eligibility, you will automatically get access to MS Teams and OneDrive within 48 hrs.If you do not have FASmail account, please contact your local IT help desk or UBC IT help desk.If you have a FASmail account, but do not have email alias, please contact your department directory admin.Ensure your FASmail is associated with email alias.